There may be certain orders that Bulchee cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Bulchee identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customer can always check the status of their order from Track Order option available at https://bulchee.in/. Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by the customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.

BULCHEE will happily accept returns as long as a request to return is received by us within 7 days of receipt of item and are returned to us in the original packaging, unused and in a resalable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. BULCHEE will refund the value of the goods returned but will NOT refund the value of any shipping paid.

NOTE : In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest. For any assistance, contact us: contact@bulchee.co.in.